International Customs / Duty Fees

TRMNL holds several EC licenses and is permitted to sell in many countries around the world.

All devices are assembled + shipped from our warehouses in Atlanta, Georgia (USA) and Berlin, Germany.

Orders to Europe are sent from our Berlin warehouse, and EU residents enjoy $0 Duty fees as well as free shipping.

In addition to EU residents, a handful of other regions do not charge Duty fees:

But residents in some countries are not so lucky. Here are estimated fees (USD) in a handful of popular TRMNL customer locations:

The exact amount paid at arrival time may be lower or higher pending the quantity of devices you ordered and if you included add-ons.

For reference, TRMNL devices ship with description "[Case Color] E-ink display," category "Accessory - with battery," and HS Code 85171400.

Finally, when you receive a notice from your local courier with a commercial invoice and "Declared value," note that this declared value is the total of the goods -- not the Duty fee.

We don't include the value of digital products in your order. For example, if you purchase the Developer Edition add-on, this is a software upgrade and will reduce your Customs value.

Some customers may prefer to pre-pay their Duty fee to avoid the hassle of making a separate payment in-person at a local post office.

But this is not always an optimal decision, as some couriers charge a large "courier handling fee" of $7-28 for this pre-pay privilege.

Other customers prefer to pre-pay due to their in-office job or travel schedule. In our experience, post offices typically hold packages for days or weeks before returning them to TRMNL. Additionally, some local couriers allow Duty fees to be paid online, or they include a payment slip during delivery and allow the recipient to pay fees later.