Source of Truth (Official Policy)
The TRMNL terms of service are the source of truth for all things.
Defective or Damaged in Shipment
We make every effort to build and then deliver our products in pristine condition through our shipping partners, but accidents happen and software misbehaves. We resolve these issues on a case-by-case basis through our online chat (see bottom right of any page) or by emailing support@usetrmnl.com.
TRMNL is not Sparking Joy
We know that thousands of customers have been ecstatic with their devices after receiving them, but sometimes there is a hiccup or a bug or a quirk that the team had not yet experienced or mitigated, and that leads to an unhappy moment when your TRMNL isn't behaving as you expected.
Reach out to us via the online chat or by emailing support@usetrmnl.com. We want to resolve the issue and get you living your best TRMNL life. We work hard to make sure that problems are short-lived, and we appreciate you giving us the opportunity to meet your expectations.