You may cancel + refund an unfulfilled order, for any reason, in 1 click.
Step 1 - Visit your Order Status page
The easiest way to get here is by clicking the link in your Order Confirmation email.
Click "View your order," no login or signup is required.
Step 2 - Click Cancel
You should see an "Order actions" widget on the Order Status page. Click the Cancel button.
You will be prompted to confirm:
Step 3 - You're Done
After clicking Proceed, you should see an updated Order Status.
On our backend, this order will appear as canceled/archived, and be automatically refunded.
You will also receive a cancelation confirmation email, to the same inbox as your initial Order Confirmation email:
Pending your payment method, refunds may be instant or take a few minutes/days to process.
Note: if you paid with crypto, you may need to email orders@usetrmnl.com for a manual refund. Our crypto payment partner does not offer automatic refunds.
Troubleshooting
Automatic order cancelation is available for unfulfilled orders < $1,200. If your order has been fulfilled, it is subject to our Terms of service, linked from our website and online store:
https://usetrmnl.com/terms (see "Billing" section)
If your order is > $1,200, email orders@usetrmnl.com for a manual cancelation. This limitation is in place to prevent potential fraud or misunderstandings about a bulk/group order.